Terms and Conditions of Sale and Use
Maison Vénus SAS
Share capital: €5,000
Registered office: 6 impasse des Muguets, 62820 LIBERCOURT, France
SIRET: 943 453 324 00015
VAT: FR88943453324
Contact: maisonvenusfrance@gmail.com, +33 (0)3 66 23 88 78
Website: https://maison-venus.com/
Introduction
These General Terms and Conditions of Sale (hereinafter "T&Cs") govern the contractual relationship between Maison Vénus (hereinafter "the Merchant") and any person wishing to make a purchase (hereinafter "the Customer") on the website https://maison-venus.com/ (hereinafter "the Website"). For any questions, the Customer may contact customer service at: maisonvenusfrance@gmail.com
1. Acceptance of the T&Cs
By using the Website or placing an order, the Customer fully accepts these T&Cs and the Privacy Policy. Before confirming an order, the Customer must tick the box: "I acknowledge having read and accepted the General Terms and Conditions of Sale and the Privacy Policy."
2. Severability
The invalidity of one clause shall not affect the validity of the T&Cs as a whole.
3. Amendments
Maison Vénus reserves the right to amend these T&Cs at any time. Changes take effect upon publication and apply to future orders only.
4. Products
Products are described as accurately as possible. However, photographs and descriptions are not contractually binding. In case of unavailability, the order will be cancelled, and the Customer will be notified.
5. Availability and Orders
Orders are binding once payment has been accepted. Maison Vénus reserves the right to cancel any suspicious or fraudulent order. In cases of non-compliant or abusive orders, the customer account may be deleted.
6. Prices and Payment
Prices are indicated in euros, inclusive of VAT, excluding delivery costs. The Merchant reserves the right to change prices at any time. In case of a pricing error, the Customer will be contacted to accept the new price or cancel the order.
7. Delivery
Deliveries are available in mainland France and in certain European countries (Germany, Austria, Belgium, Denmark, Spain, France, Ireland, Italy, Luxembourg, Netherlands, Portugal). Delivery times are indicative only. Delivery charges are automatically calculated at checkout. The Customer must check their order upon receipt. In-stock items ordered before 2:00 pm are dispatched the same day, excluding holidays, weekends, and public holidays.
8. Returns and Right of Withdrawal
The Customer has 14 calendar days to exercise their right of withdrawal. Returns are at the Customer's expense, in the original packaging and including all original elements. No exchange will be made. A voucher valid for one year will be issued. More information: https://maison-venus.com/content/12-conditions-de-retours
9. Legal Warranties and Hidden Defects
The Customer benefits from the legal warranty of conformity and against hidden defects. Maison Vénus must be notified within 2 months of receipt. The Customer may request replacement or reimbursement of the product.
10. Subscriptions
Subscriptions are personal. In case of misuse, Maison Vénus reserves the right to terminate them without notice or refund.
11. Lost Parcels
In accordance with Article L.133-3 of the French Commercial Code, any claim for loss or damage must be made to the carrier within three working days of receipt (or the presumed delivery date). After this period, no claim will be accepted.
12. Intellectual Property
All elements of the Website are the exclusive property of Maison Vénus. Any reproduction without authorisation is prohibited.
13. Personal Data
Data is collected for internal use only. The Customer may exercise their rights by contacting: maisonvenusfrance@gmail.com. Privacy Policy: https://maison-venus.com/content/10-politique-de-protection-des-donnees-personnelles
14. Applicable Law and Disputes
These T&Cs are governed by French law. In the event of a dispute, an amicable solution will be sought. Failing that, French courts will have exclusive jurisdiction. European dispute resolution platform: https://ec.europa.eu/consumers/odr
15. Force Majeure
Maison Vénus cannot be held responsible in cases of force majeure preventing the fulfilment of its contractual obligations (examples: strikes, fires, breakdowns, epidemics, hacking, etc.).